Time Debt Support

01General support

For any question about Time Debt, email us at support@mobiverse.app. Please include your platform (Android or iOS) and the app version so we can help you faster.

02Purchase / restore help

Purchases such as Ad-Free Lifetime are processed by Google Play or the Apple App Store. If a purchase is missing:

1. Make sure you are signed in to the same store account you used to buy it.
2. Check your internet connection and restart the game.
3. Use Restore Purchases in the game's settings, where available.

Payments, receipts and refunds are handled by the store: Google Play purchase help · Google Play refunds · Apple purchase history · Apple refunds.

If it still does not work, email us with your platform, app version and the order ID from your store receipt (for example a Google Play order number beginning with “GPA.”, or the Apple order ID).

03Advertising / rewarded ad issues

Rewarded ads are optional. Sometimes no ad is available because of network conditions or ad provider availability, or because a per-run limit has been reached. Rewards are granted only after an ad has been completed successfully.

If you completed an ad and did not receive the reward, let us know the date and time, which reward was offered (for example revive, health or TIME bonus), your platform and the app version.

You can review your advertising privacy choices at any time from the Privacy Options in the game's settings, where available.

04Privacy requests

To exercise your privacy rights or ask about your data, email support@mobiverse.app with the subject “Privacy request”. Because Time Debt has no Mobiverse account, please describe your device and platform so we can help. See our Privacy Policy for details.

05Bug reports

To report a bug, email support@mobiverse.app and include:

• platform (Android or iOS)
• app version
• device model
• operating system version
• a description of the problem
• steps to reproduce it

Screenshots or a short screen recording are also very helpful.